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common Questions

Shipping and returns

Please note that the official working hours are from Saturday to Thursday (excluding Friday and public holidays). Where delivery times differ according to the chosen shipping service: • The delivery time starts from the day of the request until the first attempt by one of the shipping company employees to deliver the product from nine in the morning until ten in the evening from Saturday to Thursday

In accordance with the rules set forth in this return and refund policy, sellers operating on the Jumia platform offer the possibility to return the majority of the ordered products within the first 14 days from the date of delivery in case you change your mind about a product and if it has not been opened except for some products and up to 30 days in the event of a defect in the product. Item. We do not accept any returns, regardless of the stated reason, once the above return period has passed.